Shipping and Returns
Shipping Information
At Also & More, we strive to provide a seamless shopping experience from start to finish. Here’s what you can expect when it comes to shipping:
- Processing Time: All orders are processed within 1-5 business days. You will receive a confirmation email with tracking information once your order has shipped.
- Shipping Rates & Delivery Times: Shipping rates are calculated at checkout based on your location and the size of your order. Delivery times vary by destination but typically range from 7-30 business days for standard shipping. Expedited shipping options may be available at an additional cost.
- International Shipping: We proudly offer international shipping to many countries. Please note that delivery times and shipping rates for international orders may vary based on the destination country. Customs duties and taxes, if applicable, are the responsibility of the customer.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return and exchange policy is designed to be hassle-free.
- Return Eligibility: Items must be returned within 30 days of receipt in their original, unused condition with all original packaging and tags. Certain items, such as custom or clearance products, may not be eligible for return. Please check the product page for specific return eligibility.
- How to Initiate a Return: To start a return, please contact our customer service team at info@alsoandmore.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the item received is damaged, defective, or not as described. In such cases, we will provide a prepaid return label.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.
- Exchanges: If you need to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will guide you through the exchange process. Please note that exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@alsoandmore.com with your order number and a description of the issue. We will work quickly to resolve the problem by offering a replacement or refund.
Contact Us
If you have any questions about shipping, returns, or exchanges, please don't hesitate to reach out to our customer service team at info@alsoandmore.com. We are here to help and ensure you have a positive shopping experience with Also & More.